Help with a purchase or download
Support requests are handled from your account once accounts are enabled, so we can see the order you're asking about.
Download problems
Purchased files live in your library. If a download fails, the order record lets us re-issue secure access.
Orders and receipts
Every order stores the amount charged, any discount and the billing currency, with a receipt you can download.
Refunds
Refund conditions for digital files are set out in the .com policies.
Contact
Support address: [support address not yet configured]. Until a monitored address is supplied, use the contact page.